PawScene

Terms of Service

Last updated: March 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Denovate, LTD., a company registered in England and Wales doing business as PawScene ("PawScene," "we," "our," or "us"), registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. By downloading, installing, or using the PawScene iOS or Android application or the website at pawscene.com (collectively, the "Service"), you agree to be bound by these Terms.

The Service is not directed to children under the age of 13. You must be at least 13 years of age to use the Service. Users aged 13–17 must have verifiable parental or guardian consent. If you do not agree to these Terms, please do not use the Service. These Terms incorporate our Privacy Policy by reference.

2. Description of Service

PawScene is an AI-powered pet photo transformation application available on iOS and Android. The Service allows you to upload photos of your pets and generate stylized or transformed images using a variety of AI models and styles, and to interact with AI via a chat interface. Generation is powered by a credit system: credits are deducted from your balance when you submit a generation request. If a generation fails due to a provider error, credits are returned to your account.

3. Account Registration and Security

Authentication is provided through Apple Sign In or Google Sign In. You agree to provide accurate information and to keep your account secure. You may not share your account with others. You are responsible for all activity that occurs under your account.

If you suspect unauthorized access to your account, contact us immediately at support@pawscene.com.

4. Credits, Subscriptions, and Payments

All purchases — including credit packs and subscription plans — are billed exclusively through Apple App Store In-App Purchases (IAP) or Google Play Billing. PawScene does not directly process payment card information.

  • Apple users: Billing is governed by the Apple Media Services Terms of Service. Refund requests must be submitted via reportaproblem.apple.com.
  • Google users: Billing is governed by the Google Play Terms of Service. Refund requests must be submitted via Google Play support.
  • RevenueCat: We use RevenueCat to manage subscription entitlements and credit balances. RevenueCat is not a billing processor; it receives entitlement and transaction status from Apple or Google.

Subscriptions automatically renew at the end of each billing period. To cancel, turn off auto-renewal in your device's App Store or Google Play subscription settings at least 24 hours before the end of the current period. Credits are non-refundable except as required by applicable Apple or Google policies or applicable consumer law. One-time credit packs expire as disclosed at the time of purchase.

5. User Content and Licenses

You retain all ownership rights in the photos you upload ("Input Content") and in the AI-generated images produced from those photos ("Output Content").

You represent and warrant that you have all necessary rights, permissions, and consents to upload and use any photos submitted to the Service. This includes consent from any identifiable individuals appearing in the photos. PawScene is not responsible for verifying ownership or consent for uploaded images.

By uploading Input Content and submitting prompts, you grant PawScene a limited, non-exclusive, royalty-free license to transmit and process your photos and prompts solely for the purpose of providing the Service. Input photos are deleted upon pipeline completion. Your prompts and the resulting Output Content metadata are stored in our systems as described in the Privacy Policy. We do not use your photos or prompts to train AI models.

Subject to these Terms, PawScene grants you a non-exclusive, worldwide license to use the Output Content generated through the Service for personal purposes. Commercial use may require additional rights depending on applicable third-party AI provider policies or applicable law. AI-generated outputs may also be subject to the use policies of our AI providers, including but not limited to OpenAI, Anthropic, Google, Replicate, and other AI infrastructure providers, and you are responsible for complying with those policies.

6. Prohibited Uses

You agree not to use the Service to:

  • Upload or generate images of real persons without their explicit consent
  • Create sexually explicit, violent, hateful, or discriminatory content
  • Infringe any third-party intellectual property, privacy, or publicity rights
  • Engage in any unlawful, fraudulent, or harmful activity
  • Reverse-engineer, decompile, or extract source code from the Service
  • Use bots, scripts, or automated tools to interact with the Service without authorization
  • Create multiple accounts to abuse free credits or referral rewards, or engage in any other form of payment fraud

7. Content Moderation and Termination

We reserve the right to review, remove, or refuse to generate content that violates these Terms at our sole discretion where reasonably necessary. We may suspend or permanently terminate your account for violations without prior notice.

Unused credits and subscription entitlements at the time of account termination are not refundable except as required by Apple or Google policies or applicable consumer law. You may delete your account at any time via the in-app Settings menu.

8. Third-Party Services

The Service integrates with the following third-party services, each governed by its own terms and privacy policy:

  • Apple Inc. — Authentication (Apple Sign In) and in-app billing (App Store IAP)
  • Google LLC — Authentication (Google Sign In), in-app billing (Google Play Billing), and AI generation (Google Gemini)
  • OpenAI — AI image generation
  • Anthropic — Language model assistance
  • Replicate — Open-source AI model hosting and inference
  • RevenueCat — Subscription entitlement and credit balance management
  • Google Firebase — Push notifications (FCM), crash reporting (Crashlytics), and usage analytics (Firebase Analytics)

PawScene is not responsible for the availability, accuracy, or actions of these third-party services.

9. Apple-Specific Terms (iOS Users)

The following terms apply to your use of the iOS version of PawScene downloaded from the Apple App Store and are required by Apple's App Store Guidelines:

  • These Terms are an agreement between you and Denovate, LTD., not Apple. Apple is not a party to these Terms and is not responsible for the Service or its content.
  • Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the Service.
  • In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the applicable item to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Service.
  • Apple is not responsible for addressing any claims by you or any third party relating to the Service or your use of the Service, including: (i) product liability claims; (ii) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
  • In the event of any third-party claim that the Service or your possession and use of the Service infringes that third party's intellectual property rights, Apple will not be responsible for the investigation, defense, settlement, or discharge of any such IP infringement claim.
  • You must comply with any applicable third-party terms of agreement when using the Service (e.g., your wireless data service agreement).
  • Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. AI generation results are inherently variable and we make no guarantees as to output quality, style accuracy, or consistency.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK or EU consumer protection law.

PawScene does not intentionally collect, store, or process biometric identifiers such as facial recognition data, fingerprint data, or other biometric identifiers as defined under applicable biometric privacy laws. Uploaded images are processed solely for the purpose of generating AI-transformed outputs.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAWSCENE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR LOSS OF PROFITS) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) £50.00 GBP. These limitations do not apply to liability that cannot be excluded or limited under applicable UK consumer protection law, including liability for death or personal injury caused by our negligence, or fraud or fraudulent misrepresentation.

12. Indemnification

You agree to indemnify, defend, and hold harmless Denovate, LTD. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) your Input Content or Output Content; (b) your violation of these Terms; or (c) your infringement of any third-party rights, including intellectual property or privacy rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any disputes arising out of or in connection with these Terms, subject to any mandatory local consumer law rights you may have in your country of residence.

Before initiating formal proceedings, we ask that you contact us at privacy@denovate.app and attempt to resolve the dispute informally within 30 days. We are committed to resolving complaints promptly and fairly.

If you are a consumer residing in the European Union or another jurisdiction where mandatory arbitration clauses are restricted by law, this arbitration requirement may not apply to you, and you retain the right to bring disputes before the courts of your country of residence.

14. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and GDPR page, constitute the entire agreement between you and PawScene regarding the Service.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
  • No Waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
  • No Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
  • Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.
  • Notices: We may deliver notices via in-app banners or to the email address associated with your account.
  • Updates to Terms: We may update these Terms from time to time. If we make material changes, we will notify users through the Service or via the email associated with their account at least 30 days before the changes take effect.

15. Contact

For questions about these Terms:

  • Email: privacy@denovate.app
  • Phone: +44 7349 580908 / +90 537 581 36 36
  • Post: Denovate, LTD., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom